Patio.com Shipping Policy
Free Shipping on all orders!
If you are unhappy with your purchase, we will do our best to make the return as painless as possible.
Shipping is generally free on all deliveries made within the lower 48 States. In those instances where we have to access an island location by means other than a bridge then an additional 15% charge will be applied to defray the incremental cost to us of delivery. For deliveries to mainland locations in Canada ( accessible by highways and roads) the delivery charge will be 20%. – this will cover the cost of shipment plus any fees and import duties imposed. Deliveries to Alaska, Hawaii and Puerto Rico will also contain a 20% shipping cost. For deliveries anywhere else in the world, please call or email us. We will work with you to find the most cost efficient means of getting your order to you in a timely and secure manner. We have shipped to customers all over the world. You can always get a freight quote by calling 203-353-9663, extension 133 or by emailing [email protected]
Order Processing and Delivery
At Patio.com, we strive to ship all orders as quickly as possible. We make use of our own warehouse as well as manufacturer “dropship” locations to expedite the process and minimize shipping time. We are unable to provide an exact delivery date at the time of your order, but we will communicate with you through every step of your order being processed and delivery.
Orders shipped by Standard Delivery are transported via standard ground service and generally arrive within three to seven business days from the date of shipping. Standard Shipping is a "To The Threshold" delivery service. Delivered items will not be unpacked or assembled. Deliveries may be characterized as either small or large parcel.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request. We try and ship small parcels via Fed Ex and UPS. Depending upon your distance from the shipping location total delivery time is between 2 – 6 days. For locations in Canada the delivery time could range up to 10 days.
The delivering carrier and available ship methods will vary depending on your destination:
For deliveries involving the shipping of larger furniture pieces or collections we generally ship via Yellow Freight from our warehouse and certain other ground carriers if the shipment is made from one of our manufacturer locations. Again, delivery time will depend upon your distance from the shipping point but will generally be between 2 – 6 days. For locations in Canada, the delivery time could range up to 10 days. Signatures are generally required for these kinds of deliveries.
Please remember that most large furniture pieces will require assembly and that items will be delivered in boxes to “the Threshold” of your home or apartment in an unpacked and unassembled condition.
Although we take great care to package our items in a manner that insures safe delivery, accidents can happen. Should you happen to receive a damaged carton, please do not refuse delivery. Inspect the item and notify us within five days at 203-353-9663, ext 133 and or email us at [email protected]
if there is any damage to the item(s). Also kindly note the damage that has occurred on the delivery slip that you will be asked to sign and keep a copy of it for yourself. We will immediately replace the damaged item, or items, if necessary, to rectify the situation. Your complete satisfaction is very important to us and we pledge to do our best to make sure you get what you want the way you want it.
If you return an item because of damage and have followed the steps above to notify us then we will be responsible for the costs incurred in shipping it back to us and replacing it with a new item. If you return an item for any other reason you will be responsible for returning it in its original condition and you will be responsible for the freight cost in shipping it back to us. You MUST contact service at 203-353-9663, extension 133, and acquire an RMA number prior to returning the merchandise. Returns on small and large parcels have to be handled differently. Once the RMS is assigned to you, you will then be instructed on how to proceed.
Merchandise may be returned for refund or exchange within 30 days of purchase.
Please remember that all items must be returned to our warehouse at 58 Largo Drive, Stamford CT 06907. They cannot be returned to one of our showrooms