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- What kind of savings do you offer?
Patio.com offers outdoor furniture at the guaranteed lowest prices. Our
savings are up to 60%. We beat any competitor's price. patio.com ships
anywhere in the continental United States. - What furniture brands do you carry?
We are a stocking dealer of the world's best manufacturers. patio.com represents over 70 lines of garden furniture.
- Do you have a paper catalog?
We're paperless! A paper catalog would require well over 900 pages and
we couldn't update it fast enough to satisfy new lines, all
manufacturers, and falling prices. It's easier just to bring America's
largest and most elaborate patio furniture showroom right to your own
living room! - Do you own a retail store?
Yes, as a matter of fact, 11 full service retail showrooms nationwide,
and growing. We combine the best of traditional brick and mortar and
E-tail. Our click and mortar concept combines the best of a full
service retail furniture showroom, where you talk first hand to a
knowledgeable design consultant and can have your merchandise
immediately. Or the convenience of shopping on line in your own home.
We believe in shopping your way. We will be happy to help you using
either method. - Can I get a sample of the fabric and/or frame I'm interested in?
Yes, E-mail us.
- Does patio.com charge a sales tax on purchases?
As a licensed business in Connecticut, patio.com
is required to collect the applicable sales tax. Sales tax may
apply on orders not placed online in the states of
Pennsylvania, Maryland, and Virginia; and in New York State, Nassau and
Suffolk County taxes also apply on non-online orders. Elsewhere,
we do not collect sales tax. Check with your state on their
regulations.
- How can I pay for my purchase?
Patio.com accepts most major credit cards including Visa, Master Card,
Discover, and American Express. You may pay by personal or certified
check by calling 1-800-340-4710 Extension 133 and speaking to one
of our representatives. - How do I know Patio.com has received my order?
Place an order and you'll receive an e-mail confirmation listing the
items you just ordered, method of payment, an order confirmation
number, and your shipping and billing address(es). At that time, we ask
you to review the information and contact us if you have any changes or
corrections. - What happens after I place my order?
Your order is reviewed for accuracy and verified with a representative
from the patio.com Customer Care Division as soon as it is received. - How can I cancel my order?
Internet Sales Only:
You have 72 hours to review and cancel your order. Within this time,
you may make changes, exchange, or we will issue a Merchandise
Credit--good for 1 year. After 72 hours, cancellations and changes
cannot be made. Please contact us at 1-800-340-4710 Extension 133
within 72 hours. - Does Patio.com charge for shipping and delivery?
As
of 10/15/03, Patio.com will charge 10% to ship orders, a minimum of $29
shipping will appear on all Internet orders, however Patio.com reserves
the right to reduce shipping charges on lightweight, low cost items
(excluding Alaska, Hawaii, and all island locales). Additional charges
apply when shipping to Alaska, Hawaii, and United States island locales
(e.g. Nantucket). - When will I be contacted regarding delivery?
You will receive an e-mail from a patio.com representative including a
final order confirmation. Any further notification must be requested
via E-mail to customerservice@patio.com
or by calling 1-800-340-4710 Extension 133 and speaking to Customer
Care representative. Customer care hours are 9:00 a.m. to 5:00 p.m.
Eastern Time.
- What if my delivery contains damaged goods?
It's rare, but sometimes furniture sustains minor damage during
shipping or contains a manufacturer's defect. Please make sure to
inspect your furniture before signing the trucking delivery slip. If
there is damage you must make a notation of any damage on the delivery
slip. For any other problems, contact our Customer Care Department
immediately, toll free at 1-800-340-4710 Extension 133 (during customer
service hours). Or e-mail us at customerservice@patio.com.
- What is your return policy?
We hope that you will be completely satisfied with your merchandise. If
for any reason you are not completely satisfied, please contact one of
our customer service representatives and we will do our best to resolve
the problem. Please note that returns must be authorized by patio.com
and will not be accepted without a return authorization number. You
must notify us within 10 days of purchase. You will receive a
merchandise credit for the total purchase price, subject to 20%
restocking fee. Shipping charges are not
refundable. Please contact us at 1-800-340-4710 Extension 133 and
speak to our representative. - What are the Terms & Conditions of Certificates, promotions, sales discounts, and special offers?
One Certificate per order and household. Unless otherwise stated, all
outstanding Certificates, promotions, sales discounts, and special offers
cannot be combined and must be utilized by the expiration date assigned
to that code. Certificates, promotions, sales discounts, and special offers
may require a minimum purchase and exclude some items. - What does it mean when an item says "Call for Price" and the price shown is $0.00?
Certain
vendors and manufacturers do not permit online sales of their products,
but permit us to show pictures and descriptions. These items are
stocked in our retail showrooms. If you live within driving
distance of one of our showrooms, you may be required to get pricing in
the showroom. If you are not near any of our showrooms, we will
provide pricing via phone or e-mail at our discretion.
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